Responsible Gaming at
bid baji — Play Smart, Stay Safe

bid baji believes that gambling should be an enjoyable leisure activity — never a source of financial stress, emotional harm, or personal crisis. As Bangladesh's trusted online casino and cricket betting platform, we take our duty of care toward players seriously. Our responsible gaming framework is not a legal formality; it is a genuine, operational commitment backed by real tools, trained support staff, and a zero-tolerance policy toward underage gambling.

We design our platform so that players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh can enjoy BPL cricket betting, live casino tables, and slot games in an environment that actively supports healthy play habits. Every account on bid baji has access to the full suite of player protection tools described in this document, at no cost and with immediate effect upon request.

bid baji's responsible gaming policy rests on four pillars:

• Prevention: Robust age verification and identity checks to ensure only eligible adults access the platform.
• Awareness: Clear, honest information about the risks of gambling, presented throughout the platform — not hidden in small print.
• Control: Practical tools that put players in charge of their own spending, session time, and access.
• Support: Accessible, non-judgmental help for any player who feels gambling is having a negative impact on their life.

We continuously review and improve our responsible gaming measures in response to player feedback and evolving best practices in the online gaming industry. This page is reviewed and updated at least once per year.

bid baji operates an absolute minimum age policy of 18 years. This is not negotiable under any circumstances. Players aged under 18 are strictly prohibited from registering an account, making deposits, placing bets, or accessing any real-money game on the platform.

During the registration process, all players are required to confirm that they are aged 18 or above. This declaration is legally binding. Within a short period of account opening — and before any withdrawal is processed — bid baji requires completion of KYC (Know Your Customer) verification, which includes submission of a valid government-issued identity document such as a National Identity Card (NID), passport, or birth certificate. Documents are reviewed by our compliance team to confirm the player's date of birth.

Consequences of underage gambling: If bid baji discovers — at any point — that an account is held by a person under 18 years of age, the following actions will be taken immediately:

• The account will be permanently closed with no option to reopen.
• All funds deposited will be returned to the payment source, minus any winnings generated (which will be forfeited).
• The matter may be reported to relevant authorities where legally required.
• The device used to access the account will be flagged to prevent future underage registration attempts from the same device.

Protecting minors in your household: If you share a device with young people, bid baji strongly recommends enabling parental controls on your device and ensuring that your bid baji account credentials (username and password) are never accessible to anyone under 18. Always log out of your account when your session ends, especially on shared devices.

Problem gambling often develops gradually. Many players do not recognise the warning signs until the impact on their finances, relationships, or mental health has become significant. The questions below are based on internationally recognised problem gambling screening criteria. Answer them honestly and privately — this is for your own benefit.

If you find yourself answering "yes" to three or more of these questions, we encourage you to contact our support team or explore the self-exclusion and limit-setting tools described in this document.

Every bid baji account includes a full suite of responsible gaming tools, available at no cost and activated instantly from your account settings dashboard. These tools are designed to empower you with control over your gambling behaviour — you do not need to contact support to use them (though support is always available if you prefer guidance).

Self-exclusion is the most powerful responsible gaming tool available on bid baji. It is designed for players who recognise that they need a significant break from gambling — whether due to financial concerns, problem gambling symptoms, personal circumstances, or simply a desire to step away for an extended period.

How self-exclusion works: When you activate self-exclusion, your account is suspended and you lose access to all real-money games, sports betting, and the casino. The following actions are taken automatically on the date your self-exclusion begins:

• All active bonuses and promotional offers are cancelled and forfeited.
• All marketing emails, SMS notifications, and promotional communications linked to your account are stopped permanently for the duration of the exclusion.
• Your account is flagged so that any re-registration attempts using the same identity documents, email address, phone number, or device fingerprint are blocked.
• Any remaining account balance above ৳500 will be processed for withdrawal to your registered bKash, Nagad, or Rocket account within 7 working days.

Available self-exclusion periods:

• 6 months (minimum period)
• 1 year
• 3 years
• 5 years
• Permanent exclusion (indefinite, with no option to reopen)

How to request self-exclusion: You may activate self-exclusion at any time through the Responsible Gaming section of your account dashboard, or by contacting our support team via live chat (available 24/7). To request permanent exclusion, please contact our support team directly — permanent exclusion requests are handled by a dedicated member of our responsible gaming team to ensure the process is completed correctly and that you have access to any external support resources you may find helpful.

Returning after a temporary exclusion: When a fixed-term self-exclusion period ends, your account will not be automatically reactivated. You must contact our support team and complete a responsible gaming review before access is restored. During this review, our team will discuss the tools available to help you maintain healthier play habits going forward. There is no obligation to return to the platform — the review is simply a safeguard to ensure any return to gambling is a considered, informed decision.

Setting a deposit or spending limit is one of the simplest and most effective ways to keep gambling within your entertainment budget. bid baji's limit system is built around a core principle: restrictions that protect you take effect immediately, while increases to limits require a cooling-off period to prevent impulsive decisions made during periods of heightened play.

Types of limits available:

• Daily deposit limit: The maximum total amount you can deposit in a rolling 24-hour period. Resets at midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly deposit limit: The maximum total amount you can deposit in a rolling 7-day period. Resets at midnight BST on Monday.
• Monthly deposit limit: The maximum total amount you can deposit in a rolling 30-day period. Resets at midnight BST on the 1st of each month.
• Session loss limit: The maximum you can lose in a single session before being automatically logged out.
• Single bet/stake limit: A cap on the maximum stake amount per individual bet, applicable to both sports betting and casino games.

Limit rules and the 7-day cooling-off period: When you set a deposit limit for the first time, or when you request to lower an existing limit, the new (lower) limit takes effect immediately. When you request to increase or remove an existing limit, a mandatory 7-day waiting period applies before the change takes effect. This waiting period exists to protect you from making rash decisions during a period of high-intensity play or emotional distress.

Suggested starting budgets for new players: bid baji recommends that new players begin with a modest daily deposit limit while they familiarise themselves with the platform — for example, a daily limit of ৳500 to ৳1,000 is a sensible starting point for most players. This is purely a recommendation; you are free to set any limit that is appropriate for your personal financial circumstances.

If you feel that gambling is negatively impacting your life, your finances, your relationships, or your mental health, please know that help is available — and that seeking it is a sign of strength, not weakness. bid baji's responsible gaming commitment extends beyond our own platform: we actively encourage players in Bangladesh to access external support services when needed.

Recognising when to seek help: You may benefit from speaking to a professional if any of the following apply to you:

• You have spent more on gambling than you planned on multiple occasions.
• Gambling has caused financial difficulties — missed bill payments, borrowing money, or depleting savings.
• You feel anxious, depressed, or irritable in relation to your gambling activity.
• You have hidden your gambling habits from someone close to you.
• You have tried to stop or reduce gambling and been unable to do so.

bid baji in-platform support: Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week via the in-account live chat. When you contact us specifically about a gambling concern, your query is routed directly to a trained responsible gaming advisor — not a general customer service agent. All conversations are treated with complete confidentiality.

Guidance for family and friends: If you are concerned about a family member or friend who may have a gambling problem, bid baji's support team can provide guidance on how to approach the conversation and what steps can be taken to protect that person's account. With the account holder's consent, we can activate responsible gaming tools on their behalf.

bid baji's responsible gaming team is available around the clock to help with limit-setting, self-exclusion requests, account reviews, and general guidance on safer gambling. You can reach us through the following channels:

• Live Chat: Available 24/7 inside your account dashboard. Select "Responsible Gaming" from the support menu to be connected directly to a trained advisor.
• Email: [email protected] — include "Responsible Gaming" in the subject line. Response time is typically within 2 hours.
• Response language: English and Bengali. Our team serves players across Dhaka, Chittagong, Sylhet, and all regions of Bangladesh.
• Timezone: Bangladesh Standard Time (BST, UTC+6), 24 hours a day, all year round including public holidays.

When you contact us about a responsible gaming concern, we will never attempt to offer you a bonus, promotion, or any incentive to continue playing. Our sole objective in these conversations is to ensure your wellbeing and provide practical assistance.